Help and support
Stuck on something, or found a bug? The answers to the usual questions are below. If yours isn't there, just email us.
A real person reads every message, usually within a working day. In the app, Settings then Send feedback fills in your app version for you.
Common questions
The scan got something wrong
Receipts are read by AI and shop abbreviations can trip it up. Before anything is saved you get a review screen: tap any name to fix it, or tap the cross to remove it. Items it wasn't sure about are marked "Check this". For the best results lay the receipt flat, in good light, and fill the frame.
Where is my pantry stored?
On your phone. Your pantry, shopping list, saved recipes and savings live on the device, not on our servers. Scanned photos and pantry item names are sent to OpenAI to read receipts and write recipes, only after you agree, and photos aren't kept afterwards. The full detail is in our privacy policy.
How do I cancel Premium?
Premium is billed by Apple, so it's cancelled in your iPhone's Settings: tap your name, then Subscriptions, then What's In My Fridge. You keep Premium until the end of the period you've paid for. You can also get there from the app: Settings, then Manage subscription.
I paid but the app still shows the free plan
Open the app's Settings and tap Restore purchases while signed in with the same Apple ID you paid with. If it still doesn't show, email us with roughly when you subscribed and we'll sort it.
How many free scans and recipes do I get?
One scan and three recipe suggestions a week, reset every Monday. A scan that finds nothing doesn't count. Premium removes both limits.
How do I delete my account?
In the app: Settings, then Delete account. It removes your account straight away. If you subscribe through Apple, cancel that separately in your iPhone's Settings as well.